Recreation Operations Supervisor (Part-Time) – Membership and Operations

Description

The Parks and Recreation division is seeking a motivated Recreation Operations Supervisor to support daily operations with a focus on membership services and front desk operations. Reporting to the Operations Manager, this position assists with oversight of front desk staff and plays a key role in delivering a high-quality customer experience at the Moraine Recreation Center and Moraine Civic Center.

This role supports daily operations including staff scheduling, training, and performance support, while ensuring accurate membership processing, strong customer service, and smooth front desk operations.

This position requires consistent availability during evenings, weekends, and holidays.

This position is expected to work 25–29 hours per week.

**College students and individuals pursuing careers in recreation, public administration, or related fields are encouraged to apply. This position provides hands-on experience in customer service operations, staff leadership, financial management, membership management, and community engagement.

Key Responsibilities

• Assist with supervising, scheduling, and training front desk staff
• Support daily front desk operations and customer service standards
• Oversee membership sales, renewals, and account management
• Handle cash transactions, reconcile drawers, and ensure strict adherence to cash handling procedures
• Respond to and resolve customer concerns independently while maintaining high customer service standards
• Conduct facility tours and assist with member onboarding
• Maintain membership records, reports, and retention tracking
• Support programs, events, and general facility operations
• Other duties as assigned/needed

Salary

Starting pay range is $14.27–$21.09 per hour

Qualifications

• High School Diploma or GED required
• Experience in customer service, recreation, or front desk operations
• Demonstrated experience handling cash, balancing drawers, and following cash control procedures
• Experience working with a diverse clientele base strongly preferred
• Leadership or supervisory experience preferred
• Strong communication, organization, and problem-solving skills
• Comfortable managing high-volume interactions and financial transactions
• Must have availability to work evenings, weekends, and holidays
• Pre-employment drug screening and background check required
• First Aid/CPR preferred or obtained upon hire
• Ability to lift 25–50 lbs
• Ability to stand, walk, and move throughout facility for extended periods